Modified Office Schedule and Processes - Updated
Posted on: 03/30/2020
The health, safety, and well-being of our patients and staff are our highest priority. With the growing concern about Coronavirus (COVID-19), we are taking necessary steps to help prevent the spread to our office.
To better protect your health and in response to the rapid and frequently changing information about COVID-19, we need to modify several of our long and established office schedules. We greatly appreciate your trust and support as we adjust to the ever-changing demands this outbreak has caused on health care delivery.
Sunday hours remain unchanged: appointments only, NO WALK INS. Lake Bluff only.
Monday through Friday in all 3 offices and Saturday morning in Lake Bluff and Lindenhurst:
- 7:45am: Phones go on Monday-Saturday, 8:00am: Phones go on Sunday
- 9:00am - Noon: Well-child visits and checkups in addition to follow-up visits (non-respiratory sick visits such as ear rechecks, rashes, concussions), and ADHD visits
- Noon - 1:30pm: Closed for lunch
- 1:30pm - 3:45pm: Well-child and checkup visits
- 4:15pm - 5:00pm: Sick visits BY APPOINTMENT ONLY - NO WALK INS
Since January, we have implemented a phone screening process for all appointments being scheduled. This policy has been modified several times over the last couple of months as the Coronavirus has spread internationally. Our Support Staff and Patient Educators have been diligently using phone triage protocols to identify possible risks and having those parents speak with our physicians for further instruction as indicated.
We are not testing for COVID-19 but are directing people to Urgent Care Facilities and the Health Department for testing. Please call our office if you are concerned about having COVID-19 symptoms and have had contact with a person who has also been potentially exposed or has COVID-19.
Please limit the number of family members coming with you to all appointments. We ask that only one parent/guardian accompany your child if possible. When feasible, please refrain from bringing siblings to the visit.
We discourage individuals considered older adults and those who may have health problems or may be immunocompromised from coming to the office for their safety.
To minimize the number of people in our waiting rooms, we may ask patients who check in at our front desk to give their mobile number and to go back and wait in their vehicles until we can place them into a room.
Please refer to our “Coronavirus and Helpful Resource” post for further information.Back to article list