A Mission-Driven Opportunity at Lake Forest Pediatrics

At Lake Forest Pediatrics, our Mission is to provide high-quality, compassionate, convenient, and outstanding pediatric care to the families of the communities we serve. Our Vision is to create and maintain a supportive, team environment that allows us to thrive as a physician-owned pediatric practice—one that champions quality and family-centered innovative care.

As a Medical Office Assistant, you are more than the first and last impression for our patients—you are the warm welcome, the steady guide, and the final reassuring smile that defines every family’s experience with us. Your role is essential in building trust, promoting efficiency, and delivering excellence at every step of the patient journey.

 

Job Summary

The Medical Office Assistant is a vital ambassador of our care team—responsible for delivering exceptional service to patients and their families. With a focus on professionalism, compassion, and precision, this role ensures that every interaction—whether on the phone or in person—reflects the care and excellence that define Lake Forest Pediatrics.

 

Key Responsibilities

• Phone Coordination
  • Manage and respond to high-volume incoming calls with warmth, clarity, and efficiency.
  • Assist with patient inquiries, schedule appointments, route calls appropriately, and deliver accurate messages to clinical and patient education teams.
  • Transcribe voicemail messages and follow department guidelines for timely follow-up.
  • Ensure all patient appointments are scheduled, confirmed, and rescheduled with exceptional attention to detail.
• Front Desk and Reception
  • Greet every patient and visitor with a genuine, welcoming presence that sets the tone for a positive experience.
  • Accurately verify and update patient demographics and insurance information.
  • Ensure all required forms are completed, including consents and payment authorizations.
  • Collect co-pays and outstanding balances in a respectful and professional manner.
  • Prepare appointment documentation a week in advance, ensuring accuracy and completeness.
• Appointment Scheduling and Template Support
  • Create, maintain, and revise provider appointment templates in Intergy as directed by the Physician Liaison.
  • Collaborate on rounding, holiday, and daily schedule planning to ensure continuity of care.
  • Manage daily provider resource groups in Intergy to optimize access and flow.
  • Work closely with the Front Office Manager and Director of Nursing to communicate changes and ensure seamless coordination across departments.

 

Interested candidates should email their CV to ExecDirector@lakeforestpediatrics.com

 

Lake Forest Pediatric Associates is committed to cultivating a culture of diversity and preserving an inclusive environment for all physicians and employees. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, religious affiliation, or other legally protected status.

Recruiters and solicitations should refrain from contacting us regarding this job posting.