Parent Portal

No, our patient educators are available Monday- Friday, 8 am – 4 pm. If you send a portal message after 4 pm, you will not get a call back or response until the next business day.  If you mark your message as urgent or request a call back that same day then it is considered an after hours call and there will be a charge for this.

Our patient educators are available Saturday from 8 am – noon.  If you send a portal message during that time , you will get a call back or a response that same day. Please note some portal messages do need to be addressed over the phone.  If you send a portal message after 12 pm on Saturday or anytime on Sunday,  then your portal message will not be addressed until Monday.

In the patient portal click on the My Health tab , then Forms and Documents. Under Signed Documents From Your Providers, your school form will be listed there. You can click on it , it will download, then you can save as a pdf or print off to send to your child’s school or daycare.

In the patient portal click on the My Health tab, scroll to the middle of the page and click on Vaccinations. There you will see a list of your child’s immunization record. You can print for that page.

On the patient portal home page there is a Messages section. Click on View Messages. From that page you can click on Start a New Message. Please remember to send a new message if there is a different medical concern (i.e. if you send in a message regarding ear pain, please do not use that same message to send in a question regarding constipation).

The Athena portal will only list providers your child has seen in our office. If you have not been seen, in this new system, by your primary care provider they might not be listed. That’s OK. Just pick a provider name and send us a message. If needed we will make sure your PCP receives your message.

In the patient portal you can view your child’s lab results. Normal lab results do get auto-published to the portal once reported. If the lab results are abnormal or if they are “unknown” then the provider needs to review the results first, then if appropriate, will publish them to the portal. You can print them off from the home page under the Test Results tab.

Yes, In the patient portal you can view all outstanding orders for your child. Click on the My Health tab, then Health Reminders. Any outstanding orders will be listed there. Once the results are reported the orders do get archived under completed orders. Orders are typically good for 1 year.

In the patient portal you can find your requested notes by clicking on the My Health tab, then Forms and Documents. Under the Signed Documents From Your Providers, you will see your letters listed there. Some letters have to be sent attached to a Document Attachment letter. If you see this letter listed there, click on it to download and then the appropriate letter will be attached there. Then you can save as a pdf or print off to send to your child’s school or daycare.

Yes, there will be a charge of $30 for a Nurse/MD to assess and make recommendations on treatment if a picture is sent via this portal. You will not be charged this if :

– Your provider asks you to send a picture to them.

– If it is recommended that you bring your child in for an appointment.

To attach a picture, click on the Messages tab, then click on Start a New Message. From there click on Medical Question. Fill out the message appropriately. At the bottom of that page there is a paperclip that you can click on to attach a picture. At this time we can not receive videos.

Yes and no. When you send a portal message to your provider, the message initially gets sent to a patient educator to review. If you specify that you only want to speak with your provider, then that message will be sent to the provider you requested. Depending on the situation, schedule and providers availability, your provider might ask a patient educator to call and gather more information before they call you. Our patient educators work closely with all the providers and are trained to assess and provide advice for most questions.

Yes, any form can be sent over as an attachment in a portal message ( see the above instructions ) Please make sure that when you send a form that it is a pdf, not a jpeg. Remember that we are filling out the form in the condition you are sending it to us. If it is a poor quality copy, if it is a wrinkled up photo of a form, that is what we have to fill out.

You need to fill out your portion of the form before you send it to us with the patient information, medications listed if indicated. We will complete it and send it back to you via the portal or you can request to pick it up in the office.

You can send any document/record as an attachment as long as it is a pdf, jpeg, png, and 10 MB max.  You can send us medical records, completed Vanderbilt forms, immunization records from outside sources, specialist reports, mental health records.

Any school/daycare/camp forms that are filled out as part of a visit or if related to a current illness ( i.e. you need an updated medication authorization form for school due to new medications, school excuse notes etc.) will not be charged. Any complex forms that need to be filled out , outside of an appointment , will have a $10 charge. Please allow 5-7 business days for forms to be filled out. If you request an expedited form that needs to be filled out sooner than the 5-7 business days , then there will be a $20 charge.